PLACING AN ORDER
To place an order or discuss your bespoke requirements, please contact us via email at pupfurn@gmail.com. Once we’ve reviewed your request and confirmed the details, we’ll provide payment instructions and confirm your estimated delivery date.
WAITING TIMES
Our current average lead time is approximately 6 weeks. We recommend placing your order well in advance to ensure timely delivery, especially during busy periods.
If you require your items sooner or have a specific deadline in mind, please don’t hesitate to contact us directly — we’ll do our best to accommodate urgent or priority requests whenever possible
MATERIALS
• Hard Plastic Tactile Attachments
• Pet-Safe 10mm Artificial Grass
• Hard Rubber Tactile Attachments and Rubber Anti-Vibration Pads
• Soft Rubber Fittings and Furnishings
• Stainless Steel & High Corrosion-Resistant Hardware Materials
• Pet-Safe Contact Adhesives
• WBP Treated Timbers & Plywoods
• Water-Resistant Pet-Safe Materials
• Three Layers of Ronseal Outdoor Paint
Puppy Product CarE & Safety Guide
Cleaning, Maintenance & Storage
- Wipe clean with a damp cloth.
- Rinse lightly if needed. Do not soak.
- Dry completely before reuse or storage.
- Store under cover or inside when not in use.
- When not in use, you can dismantle the pieces for easier storage.
Indoor & Outdoor Use Guidelines
- Suitable for both indoor and outdoor play.
- Avoid prolonged exposure to heavy rain, direct sunlight, or high moisture.
Safety, Supervision & Setup
- Inspect regularly for loose or worn parts. Tighten or replace as needed.
- Always supervise your puppy during use. Do not leave them alone on the equipment.
- Discontinue use if damaged to prevent injury.
- Do not drag equipment. lift and move with care to avoid damage.
- Check rubber fixtures and fittings regularly for wear or looseness.
- This product is intended for supervised, non-commercial use only.
- Discourage biting or chewing on wooden furniture to avoid damage and injury.
- Equipment is suitable for very young puppies in early development (Not meant for heavy chewing.)
- The Pup Swing Goughnut™ toy height and swing height are adjustable by repositioning chain links as puppies grow, ensuring the right fit for development stages.
Sustainability & Longevity
- Clean and care for regularly to extend lifespan.
- Reuse or recycle components whenever possible.
Support & Contact Info
- Website: www.pupfurn.co.uk
- Email: pupfurn@gmail.com
- Instagram: @pupfurn
REFUNDS & RETURNS POLICY
All PUPFURN products are handcrafted to order, with personalised details, custom toy additions and/or tactile attachments. Please carefully review the following terms before placing an order.
Refunds:
All items are considered custom-made and/or personalised, and are therefore non-refundable unless they arrive faulty or differ significantly from the details confirmed at the time of order, in accordance with UK Consumer Contracts Regulations. This includes, but is not limited to: name engravings, bespoke sizes/designs, custom finishes, or special design features.
Faulty or Damaged Goods:
If your order arrives with damage or develops a fault, please notify us and Include clear photos and a description of the issue. We will arrange an appropriate resolution—whether that be a repair, replacement, or refund.
Returns & Delivery Handling:
Please contact us at pupfurn@gmail.com before returning any item.
Return arrangements and associated costs are the responsibility of the client, unless the item is faulty. We recommend using a reliable courier or professional furniture transport service that offers secure handling and delivery tracking.